The Neutrino Group products, purchased from The Neutrino Group, provide a one-year limited warranty from the date in which the product is received by purchaser.

What is covered by this limited warranty?

This limited warranty covers defects in materials and workmanship in your - our end-user, customer's - Neutrino Group's hardware products, including peripheral products purchased from The Neutrino Group. This warranty does not cover Tablet Kiosk, Raon Vega, other UMPCs, HP products, or any other products not produced by The Neutrino Group that may accompany your purchase.

What is not covered by this limited warranty?

This limited warranty does not cover:

·     Software, including the operating system and software that may be added to your Tablet Kiosk, Raon Vega, HP product, other UMPCs, or any other items not produced by The Neutrino Group

·     Non-Gemini purchased and Solution Provider Direct products and accessories

·     Problems that result from:

External causes such as accident, abuse, misuse, flood, fire, earthquake, or problems with electrical power

       -  Servicing not authorized by The Neutrino Group

       -  Usage that is not in accordance with product instruction

       -  Failure to follow the product instructions or failure to perform preventive maintenance

       -  Problems caused by using accessories, parts, or components not purchased from The Neutrino Group

·     Products for which The Neutrino Group has not received payment in full.

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE (OR JURISDICTION TO JURISDICTION).  THE NEUTRINO GROUP'S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS WARRANTY STATEMENT.  ALL EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN TIME TO THE TERM OF THE LIMITED WARRANTY PERIOD REFLECTED ON YOUR PACKING SLIP OR INVOICE. NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER THE LIMITED WARRANTY PERIOD HAS EXPIRED.  SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THIS LIMITATION MAY NOT APPLY TO YOU.

WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THIS LIMITED WARRANTY OR FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, ANY LIABILITY FOR THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES, FOR PRODUCTS NOT BEING AVAILABLE FOR USE, OR FOR LOST DATA OR LOST SOFTWARE.  OUR LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE PRODUCT OR THE COST OF REPAIR, OR REPLACEMENT OF ANY HARDWARE COMPONENTS, THAT MALFUNCTIONS IN CONDITIONS OF NORMAL USE, THAT ARE THE SUBJECT OF A CLAIM.  THIS IS THE MAXIMUM AMOUNT FOR WHICH WE ARE RESPONSIBLE.

What do I do if I need warranty service?

Before the warranty expires, please call us at:

Customer Service: 303-453-0384

Technical Support:  303-453-0384

When you contact us, we will issue a Return Merchant Authorization number (RMA) for you to include with your return.  You must return the products to us in their original or equivalent packaging, prepay shipping charges, and insure the shipment or accept the risk if the product is lost or damaged in shipping. We will return the repaired or replacement products to you.  We will pay to ship the repaired or replaced products to you if you use an address in the United States (excluding Puerto Rico and U.S. possessions and territories).  Otherwise, we will ship the product to you freight collect, or require payment in the form of credit card before the shipment will be sent.

If we determine that the problem is not covered under this warranty, we will notify you and inform you of service alternatives that are available to you on a fee basis.

NOTE:  Before you ship the product(s) to us, make sure to back up any data on the hard drive(s) or any storage device(s).  Remove any confidential, proprietary, or personal information and removable media such as: SD cards, CF cards, Bluetooth modules, and thumb drives. We are not responsible for any of your information being lost, corrupted, or damaged. We are not responsible for lost or damaged removable media.

How will you fix my product?

We use new and refurbished parts made by various manufacturers in performing warranty repairs and in building replacement parts and systems.  Refurbished parts and systems are parts or systems that have been returned to The Neutrino Group, some of which were never used by a customer. All parts and systems are inspected and tested for quality. Replacement parts and systems are covered for the remaining period of the limited warranty for the product you bought. The Neutrino Group owns all parts removed from repaired products.

Limited Warranties on systems may be transferred if the current owner transfers ownership of the system and records the transfer with us. You may record your transfer by calling customer service and speaking with a representative. A name, first and last, plus a phone number to contact that individual is required to complete the warranty transfer process. Tablet Kiosk, Raon Vega, other UMPCs, and HP warranties may not be transferrable.

All international customers are responsible for shipping, customs duties, VAT, and all other associated taxes and charges.

Dispute Resolution

You and The Neutrino Group agree that any dispute between You and The Neutrino Group will be resolved exclusively and finally by arbitration administered by the National Arbitration Forum (NAF) and conducted under its rules, except as otherwise provided below. You and The Neutrino Group will agree on another arbitration forum if NAF ceases operations. The arbitration will be conducted before a single arbitrator and will be limited solely to the dispute between You and The Neutrino Group. The arbitration, or any portion of it, will not be consolidated with any other arbitration and will not be conducted on a class-wide or class-action basis. The arbitration shall be held at any reasonable location in the state of Colorado by submission of documents, by telephone, online, or in person, whichever method of presentation You choose. If You prevail in the arbitration of any dispute with The Neutrino Group, The Neutrino Group will not reimburse You for any fees you paid to NAF in connection with the arbitration unless provided for by the arbitrator. Any decision rendered in such arbitration proceedings will be final and binding on the parties, and judgment may be entered thereon in any court of competent jurisdiction. Should either party bring a dispute in a forum other than NAF, the arbitrator may award the other party its reasonable costs and expenses, including attorneys' fees, incurred in staying or dismissing such other proceedings or in otherwise enforcing compliance with this dispute resolution provision. You understand that, in the absence of this provision, You would have had a right to litigate disputes through a court, including the right to litigate claims on a class-wide or class-action basis, and that You have expressly and knowingly waived those rights and agreed to resolve any disputes through binding arbitration in accordance with the provisions of this paragraph. This arbitration provision shall be governed by the Federal Arbitration Act, 9 U.S.C. Section 1, et seq. For the purposes of this provision, the term "Dispute" means any dispute, controversy, or claim arising out of or relating to (i) this Agreement, its interpretation, or the breach, termination, applicability or validity thereof; (ii) the related order for purchase, delivery, receipt, or use of any product or service from The Neutrino Group; or (iii) any other dispute arising out of or relating to the relationship between You and The Neutrino Group. The term The Neutrino Group means The Neutrino Group, its parents, subsidiaries, affiliates, directors, officers, employees, beneficiaries, agents, assignees, component suppliers (both hardware and software), and/or any third party who provides products or services purchased from or distributed by The Neutrino Group. The term "You" means you, or those in privity with you, such as family members or beneficiaries. Information may be obtained from the NAF online at www.arb-forum.com, by calling 800-474-2371, or writing to P.O. Box 50191, Minneapolis, MN, 55405. Adams County, Colorado, shall be the exclusive venue for any arbitration between the parties.

Return Policy

The Neutrino Group values our relationship with you and offers a return policy for products that you purchase directly from The Neutrino Group.

Under this policy, you may return to The Neutrino Group, within the applicable 21-day return policy period, products that you purchased directly from The Neutrino Group for a refund of the purchase price paid, less shipping and handling and/or rush delivery charges. Used keytoppers are not returnable. Where applicable, restocking fees will be charged on returned merchandise. The Neutrino Group will accept returned writers for refund if the writer is returned undamaged, in its original shipping boxes, with all original contents, and if the hardware return authorization number is requested within 21 days of receipt.  There is a 20% restocking fee and the customer must pay all shipping charges.

No returns can be accepted after 21 days from the date of receipt. All returned items must be shipped via an insurable, trackable method, and an RMA number must be obtained prior to returning any item. To receive and RMA number, please contact The Neutrino Group at        303-453-0384.

Once you have been issued an RMA number, please write that number clearly on the outside of the box and ship it, insured and properly packaged, to the address provided. Restocking Fees: Unless the product is defective or the return is a direct result of a Neutrino Group error, a restocking fee of 20% will be charged on hardware, accessories, peripherals, parts, and software still in their sealed package. If the exterior packaging of any hardware, accessory, peripheral, part, or software is damaged or rendered unusable, there may be extra fees assessed as determined by The Neutrino Group.

All return shipments received in which the customer did not follow the return policies or failed to obtain a Return Merchant Authorization number will be refused and returned to the customer at their expense.

All customers with an acceptable return will be sent a check via U.S. Mail for the difference between their original purchase and all fees assessed by The Neutrino Group. This process may take as long as 45 days from receipt of return by The Neutrino Group.

All customers utilizing the option of the 21-day return policy, that also includes upgrading a machine, will incur a $500.00 reversal fee, in addition to the 20% restocking fee. Please contact The Neutrino Group customer support for more information. You can also find more information on this on the Trade In/Upgrade Form.

  Customer Service: 303-453-0384